Refund&Return Policy

Refund Policy

What is the refund policy?

30-Day Return Policy

Upon receiving your goods, we offer a 30-day return policy, provided the item is unused and in its original packaging. You can return the item within 30 days of receiving it.

Please note that the buyer is responsible for the return shipping fee.

After 30 days, we will not issue a refund under any circumstances. If you are unsatisfied for any reason, please contact us at [email protected]. Your satisfaction is our priority.

Product Damage

If there are any problems, we will return or replace any damaged products. Please email us at [email protected] within 30 days of receiving the item. After 30 days, we will not be able to process any returns.

Replacement

If the received product has manufacturing defects, the buyer has the right to request a refund or replacement within 30 days of receiving the item. Buyers may be asked to provide photographic evidence of the manufacturing defect by contacting [email protected].

Refund (if applicable)

Upon receiving and inspecting the returned item, we will send you an email confirming the receipt. We will also notify you to approve or reject the refund.

If the refund is approved, it will be processed, and the credited amount will be applied to your credit card or original payment method within a few days.

Refund Overdue or Lost (If Applicable)

If you haven't received the refund, please check your bank account first. Then contact your credit card company, as it may take some time to issue the refund officially. Next, contact your bank. If you have completed all the steps and still haven't received a refund,please contact us at [email protected].

Communication (if applicable)

We only replace items if they are defective or damaged. If you need to replace an item with the same product, please email us at [email protected].

Return

Our return policy is valid for 30 days. If more than 30 days have passed since confirming delivery, we cannot provide a refund or replacement.

To be eligible for a return, the item must be unused and in the same condition as when received. It must also be in the original packaging.

To complete your return, we require the order confirmation, which will be sent to your email address after a successful order placement. Please do not send it back to the original address; we will provide the return mailing address after you submit the return application via email.

Under certain circumstances, we will only offer a partial refund:

Due to our error, any damage or missing parts of non-original state items.

Any item returned within 30 days after delivery.

How to Return a Purchase?

If you are dissatisfied with your order and wish to return it, please contact us within 30 days of the order delivery date. Contact us directly via email to initiate the return process. Each return will be manually processed by our customer service team, and you will be notified if the return is approved.

Please note that all returns must be in their original condition and intact packaging.

Do I Need to Pay for Shipping for Return Orders?

Yes, all return shipping costs are the responsibility of the customer.

What If the Ordered Item Is Defective, Incorrect, or Damaged?

Please contact our customer service team within 30 days of the order delivery date. To expedite your claim, provide product photos. We will process all claims as quickly as possible to ensure you receive a replacement free of charge.

How Long Does the Return Process Take?

Due to our high daily order volume, it may take up to 14 working days to process a return from the date we receive your item. You will be notified via email once your return order has been processed.

What If I Want a Refund?

After receiving the goods, you can request a refund within 30 days. To request a refund, return the unused item in its original packaging. We will issue the refund after inspecting the returned goods.

Refund Timeline

All refunds will be credited to the original payment method. Typically, refunds are processed within 7 to 14 business days after receiving the returned items. Please contact your bank to inquire about the exact refund timeline, as it may vary among banks and take several weeks to reflect in your account.